Support
Contact us
Email: destek@sarkmalarindankurtul.com
You can write in Turkish or English.
When you write, please include:
- The app version and build number (Profile → About)
- Your iPhone model and iOS version
- What you did, what you expected and what happened; a screenshot if you have one
Do not send sensitive information such as passwords, card numbers or medical reports by email.
Support cannot give medical help. If you have chest pain, shortness of breath, dizziness or pain spreading to your arm or jaw during a workout, stop immediately and call your local emergency number (112 in Türkiye).
Subscriptions and purchases
My Premium is not showing
Open the Membership screen in the App and tap Restore purchases. Make sure your phone is signed in to the App Store with the Apple Account you subscribed with.
I moved to a new phone
On the new phone, Restore purchases with the same Apple Account activates your subscription on that phone. Your workout history, meals and measurements are kept on the old phone and do not move to the new one.
How do I cancel my subscription?
On your iPhone: Settings → [your name] → Subscriptions. The App cannot cancel it for you, and deleting your data does not cancel it either.
I want a refund
Apple handles refunds for App Store purchases: reportaproblem.apple.com.
Frequently asked questions
How long is the programme?
28 days. The programme day advances only with completed workouts; a missed day does not set you back. At least one rest day is kept every week.
What if I feel pain during a workout?
Stop the movement. You can report pain and stop the workout from every exercise; the App adapts later workouts accordingly.
Who filmed the exercise videos?
The videos were generated with AI tools; they are not recordings of a real person or trainer. Written form cues are provided alongside the movements.
Where are my progress photos?
Only on your phone, encrypted. They are never uploaded and do not move to a new phone.
I am not getting reminders
On your iPhone, check Settings → Notifications → Sarkmalarından Kurtul and make sure notifications are allowed. Workout, meal and routine reminders are separate, each at the time and on the days you chose, plus one nudge three days after your last completed workout. All of them need Workout reminders to be on under Notifications in the App.
Can I download or delete my data?
Yes: Data export and Delete my data on the Profile tab. Details: Data Deletion.